TRS Customer Profile

The TRS Customer Profile allows you to store your call preferences, such as: 

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of Relay Operator
  • Preferred announcement relay service

Customer Profiles help speed up call processing.

Click to read instructions.

STS Customer Profile

This feature is specifically designated for STS users. The settings allow STS users to select unique Call Handling options.

STS users can choose whether they prefer the Relay Operator to repeat everything said or only repeat when not understood.

STS users can create a unique STS User ID.

The “Speech to Speech Contacts” feature allows STS users to store contact descriptions and phone numbers for easier access when placing STS calls.

To create your Customer Profile

Fill out the online form to create your Customer Profile.

Click here for instructions for filling out the online form.

To see or update your Customer Profile

To see or update your Customer Profile, login with your username and password.

Select “Customer Profile” in the upper right corner of the screen.


Contact T-Mobile Accessibility Care

You may contact Accessibility Care for assistance with Relay Hawaii Customer Profile.

  • (844) 882-3160 (TTY/Voice)
  • (877) 787-1989 (Speech-to-Speech)
  • (866) 931-9027 (Voice Carry-Over)
  • (800) 676-4290 (Spanish)

Representatives will take your request and can set up your account while you are on the phone, or send you a form to complete.  Representative can also answer any questions you may have.