What do I need to use RCC?
The minimum system requirements to use RCC service are:
- A high-speed Internet connection
- Microsoft Windows 10 or OS X
- For a conference call: a teleconference bridge phone number and access code, if needed
- For a video meeting: a video meeting URL, conference ID and password, if needed
- For a webinar: a dial-in phone number, access code, if needed, and/or webinar URL
Can I have a private conversation with the captioner?
Commentary and discussion directly with the captioner unrelated to the event (conference call or webinar) should be avoided. The captioner is there to capture the dialogue and deliver it to you in real-time.
What is “Message Captioner”?
This is a feature to allow you to type to the captioner, who then reads aloud your comments or questions at the earliest break in the discussion. As the captioner speaks on your behalf, your text will appear on the real-time streaming display.
What is character limit in the “Message Captioner” box?
There is no limit to the amount of text that can be typed into the “Message Captioner” box. The comments in this box will be displayed to the captioner once you send them. Your comments will be read aloud by the captioner to the other attendees and added to the real-time streaming display.
What is the “Message Center”?
The “Message Center” shows the RCC user’s messages to the captioner and the captioner’s responses. It acts similarly to a chat window, except that the communication from the captioner is highly restricted. No one else can view this private dialogue. Only text that appears on the real-time streaming display becomes a part of the transcript.
How can I change the font in the RCC real-time streaming display?
The settings on the captioning screen allows you to change:
- Font style, size, color
- Background color
- New Text
- Display New text
- Delay (0-60 sec)
What is the Delay (0-60 sec) option?
The Delay feature controls how long it takes for new text to appear in the real-time streaming display. Higher intervals will display larger blocks of text at a slower rate, while lower intervals display smaller blocks of text at a faster rate.
What is the “Transcript” button?
A transcript provides the full text of the event, starting at the time the captioner joins the event until the time the captioner leaves. Depending on the options selected on the online RCC reservation form, the transcript may be saved, emailed or printed at the RCC requestor’s discretion. An RCC user’s late arrival to the event will not affect the availability of the full transcript.
Are the transcripts encrypted?
Yes, SSL encryption is used for all RCC events.
How do I request a transcript?
Transcripts must be requested by the host or scheduler at the time of requesting RCC services. This feature can be disabled by the host or scheduler of the event to protect confidentiality.
Relay Conference Captioning includes an optional free service for you to receive a full unedited transcript of the call when requested at the time the RCC request is placed.
- Real-time transcript:
Allows authorized participants to view a copy of the session transcript at any time during the discussion in a separate viewer window from the real-time event captioning. This is a snapshot of the dialogue up to that moment.
- Unedited transcript:
Meeting attendees can view the text from the beginning of a call, meeting, or discussion and the full text is available for distribution and archive immediately at the event’s conclusion.
- Conference call confidentiality:
Every call is treated with the highest degree of confidentiality possible. As a result of these stringent standards, it is our standard procedure to destroy the record of the call as the call concludes. It is impossible to recover the text of the call once the confidentiality rules are imposed. Therefore, the only way to ensure a copy of the call transcript is at the time a RCC request is submitted.
How can I print or save a transcript after an event ends?
If the transcript option was selected by the RCC requestor at the time of the reservation, click “Transcript” button on the RCC web page to save, email or print the transcript. You may send an email with the RCC event confirmation number to email@example.com to request the transcript.
Can I adjust my browser window?
You can adjust the window to any size. Your settings will not affect anyone else’s display. We recommend that the screen resolution be 1024×768 pixels or higher and that you set the browser window to full screen to allow for larger font sizes.
What if I prefer to speak for myself during a conference call?
If you prefer to speak for yourself during the conference call, join the teleconference bridge using a phone. You will see the captions on the RCC real-time streaming display and respond directly via the phone.
What if I prefer to speak for myself during a video meeting?
If you prefer to speak for yourself during the video meeting, turn on the microphone feature in the video meeting window. You will see the captions on the RCC real-time streaming display and respond directly via the microphone.
What if I prefer to speak for myself during a webinar?
If you prefer to speak for yourself during the webinar, turn on the microphone feature in the webinar window. You will see the captions on the RCC real-time streaming display and respond directly via the microphone.