What is RHEP?

Relay Hawaii Equipment Program (RHEP) provides communication tools to people who do not currently have any type of relay equipment.

Hawai`i residents who are Deaf, Hard of Hearing, or have a speech disability are eligible to receive specialized equipment at no cost.

Training and equipment installation are provided at no charge. Click here to request training or installation.

Demonstrations can be given at the RHEP office, workshops, conferences, and meetings at no charge. Click here to request a training.

Repair and Order forms, and Guidelines are available at the bottom of this page to download.

What type of equipment is available?

  • Ultratec Superprint 4425 (TTY)
  • Ultratec Uniphone 1140 (Hearing Carry-Over (HCO) and Voice Carry-Over (VCO)
  • Clarity AltoPlus Digital CID (Speech-to-Speech – STS)

Eligibility

To qualify for a device or equipment at no cost, you should:

  • Be a Hawai’i state resident or kama’aina
  • Have a hearing loss of 40 decibels (dB) or greater as certified by a doctor or audiologist’s report, or have a communication disorder which severely interferes with communicating effectively over the phone, as certified by a physician or speech-language pathologist
  • Be responsible for maintaining your own phone service (analog / landline equipment only)

Complete an application form (see download link below)

How do I apply for the RHEP?

Simply fill out the application (see the list below). Your application and supporting documents will be reviewed and input into a database. New equipment will be sent directly to you via FedEx or UPS.

To request an application:
If you are interested in filling out the application form in person, you must contact RHEP staff to make an appointment and need to provide the following information:

  • Driver’s license or State ID
  • Proof of disability and others

For more information, contact:

  • Relay Hawaii Equipment Program (RHEP)
  • 720-420-6848 (Voice)
  • 808-447-3027 (Videophone)
  • relayhawaii@t-mobile.com (Email)

Application Forms and Information Sheet

Please read the guidelines before applying for a loan on specialized equipment.
RHEP Guidelines

Please fill in the form, e-sign it, save it to your hard drive,
and then email it to relayhawaii@t-mobile.com.
Specialized Equipment Application Form

If your specialized equipment requires repair or you wish to return it,
please complete this form. Save it to your hard drive and email it to relayhawaii@t-mobile.com.
TTY Repair & Return Form