RCC Reservation

We understand that cancellations or event changes may occur. Cancellations or event changes must be received within 24 hours of an event. Please e-mail us at captioning@t-mobile.com and let us know of the change or cancellation.

If your event is a:

• Conference call – get dial-in phone number and access code, if needed.
• Video meeting or webinar – get meeting link URL, conference/meeting ID and password, if needed.

Reserve RCC at least 48 hours in advance (two business days).
We will make our best effort to cover events requested with less than 2 business days notice, but it cannot be guaranteed. 

• Go to tmobileaccess.com/hawaii to book an event.
• Fill out name and contact information (1):
• Check both to verify your agreement and hearing loss (2):
• Fill out your event information such as (3):​
  • Select Conference Call or Video Meeting/Webinar
  • Phone number to dial and access code
  • Name of event or subject matter
• Fill out a date and time of event (4):
• Choose Transcript Options (5):
  • Retain a copy of the transcript
    on a server, or
  • Destroy a transcript after an event
    to protect your confidentiality
• Choose Participant Options (6):
  • Choose to allow participants
    to view a transcript only,
  • Both view and save, or
  • Not to view or save a transcript
• An e-mail confirmation is sent soon after event is scheduled. If confirmation email is not received, check spam or junk mail folder.

For the most efficient captioning, please submit information such as names of attendees, agenda, speaker notes and PowerPoints by replying to your RCC confirmation email prior to your scheduled conference call, video meeting or webinar.​