Use of RCC service by government employees to conduct business on behalf of their agency is not permitted.  For captioning services, please contact your HR coordinator to request Reasonable Accommodations in the Workplace.  Additional information is available at – Reasonable Accommodations in the Workplace | ADA National Network. T-Mobile Accessibility is available to offer captioning services.  For more information contact CaptioningRequests@t-mobile.com.

One RCC reservation allows multiple users to join the same link and read captions of your event (conference call, video meeting or webinar).

The minimum system requirements to use RCC service are:

  • A high-speed Internet connection
  • Microsoft Windows 10 or OS X
  • Microsoft Edge, Chrome, Firefox, or Safari with cookies and JavaScript enabled

How to Cancel a Scheduled Call

We understand that cancellations or event changes may occur. Cancellations or event changes must be received within 24 hours of an event. Please e-mail us at captioning@t-mobile.com and let us know of the change or cancellation.


Step-by-Step Instructions for Reserving RCC

If your event is a:

  • Conference call – get teleconference bridge phone number and access code, if needed.
  • Video meeting – get video meeting URL, dial-in phone number, conference ID and password.
  • Webinar – get dial-in phone number, access code, if needed, and/or webinar URL.

Reserve RCC at least 48 hours in advance (two business days).
We will make our best effort to cover events requested with less than 2 business days advance notice. 


  • Go to tmobileaccess.com/hawaii to book an event. 
  • Fill out required information on the online form, including (1):
    • Name and contact information
    • Check both to verify your
      agreement and hearing loss 
  • Fill out your event information such as (2):​
    • Teleconference phone number
      and access code, if needed
    • Name of event or subject matter
    • Date and time of event​​
  • Choose Transcript Options (3):
    • Retain a copy of the transcript
      on a server, or 
    • Destroy a transcript after an event
      to protect your confidentiality
  • Choose Participant Options (4):
    • Choose to allow participants
      to view a transcript only,
    • Both view and save, or 
    • Not to view or save a transcript
  • An e-mail confirmation is sent soon after event is scheduled. If confirmation email is not received, check spam or junk mail folder.

Captioning Accuracy

For the most efficient captioning, please submit information such as names of attendees, agenda, speaker notes and PowerPoints by replying to your RCC confirmation email prior to your scheduled conference call, video meeting or webinar.​


Disclaimer

Relay Conference Captioning service is available free of charge to individuals who are Deaf or Hard of Hearing and live or work in Hawai`i. If you have a home or work phone number with a verified Hawai`i area code and prefix, you are eligible to use this service.

Use of RCC service by government employees to conduct business on behalf of their agency is not permitted.  For captioning services, please contact your HR coordinator to request Reasonable Accommodations in the Workplace.  Additional information is available at – Reasonable Accommodations in the Workplace | ADA National Network. T-Mobile Accessibility is available to offer captioning services.  For more information contact CaptioningRequests@t-mobile.com.