One RCC reservation allows multiple users to join the same link and read captions of your event (conference call, video meeting or webinar).
The minimum system requirements to use RCC service are:
A high-speed Internet connection
Microsoft Windows 7 or newer, or OS X
How to Cancel a Scheduled Call
We understand that cancellations or event changes may occur. Cancellations or event changes must be received within 24 hours of an event. Please e-mail us at firstname.lastname@example.org and let us know of the change or cancellation.
Step-by-Step Instructions for Reserving RCC
If your event is a:
Conference call – get teleconference bridge phone number and access code, if needed.
Video meeting – get video meeting URL, dial-in phone number, conference ID and password.
Webinar – get dial-in phone number, access code, if needed, and/or webinar URL.
Reserve RCC at least 48 hours in advance(two business days). We will make our best effort to cover events requested with less than 2 business days advance notice.
Fill out required information on the online form, including (1):
Name and contact information
Check both to verify your agreement and hearing loss
Fill out your event information such as (2):
Teleconference phone number and access code, if needed
Name of event or subject matter
Date and time of event
Choose Transcript Options (3):
Retain a copy of the transcript on a server, or
Destroy a transcript after an event to protect your confidentiality
Choose Participant Options (4):
Choose to allow participants to view a transcript only,
Both view and save, or
Not to view or save a transcript
An e-mail confirmation is sent soon after event is scheduled. If confirmation email is not received, check spam or junk mail folder.
For the most efficient captioning, please submit information such as names of attendees, agenda, speaker notes and PowerPoints by replying to your RCC confirmation email prior to your scheduled conference call, video meeting or webinar.
Relay Conference Captioning service is available free of charge to individuals who are Deaf or Hard of Hearing and live or work in Hawai`i. If you have a home or work phone number with a verified Hawai`i area code and prefix, you are eligible to use this service.