The Customer Profile allows you to store your call preferences, such as:

• Frequently dialed numbers
• Emergency numbers
• Preferred gender of Relay Operator
• Preferred announcement relay service

Customer Profiles help speed up call processing.

​Click to read instructions (PDF).

This feature is specifically designated for STS users. The settings allow STS users to select unique Call Handling options.

STS users can choose whether they prefer the Relay Operator to repeat everything said or only repeat when not understood.

STS users can create a unique STS User ID.

STS Call Setup allows users to provide extra details to the STS operator before making an STS call to a specific party. This includes the phone number and name of the person or business being called, along with any announcements or instructions for the STS operator.

The “STS Contacts” feature allows STS users to store contact descriptions and phone numbers for easier access when placing STS calls.

For more details, visit Relay Hawaii STS service.

Fill out the online form to create your Customer Profile.

​Click to read instructions (PDF).

​Click to read instructions (PDF).

To see or update your Customer Profile, login with your username and password.

Select “Customer Profile”.