Standard Phone users can easily call individuals who are Deaf, Hard of Hearing, DeafBlind or those with a speech disability. The Relay Operator types the caller’s spoken words to the TTY user and reads back the typed replies.

No special equipment is needed! 

It’s smart to ask the person you are calling how they would like to be reached over the phone.  

If the answer is Relay Hawaii, then dial 711 (or 877-447-5991 for English or 877-447-7261 for Spanish) to reach a Relay Operator.  Provide the area code and telephone number of the person you wish to call.  The Relay Operator will dial their number and connect you to them.

If needed, the Relay Operator will explain the relay process before connecting the call. 

This relay service is available in English-to-English and Spanish-to-Spanish.

Tips for Standard Phone users:

  • Be sure to talk directly to your caller.
  • Avoid saying “tell him” or “tell her.”
  • Say “GA” or “Go Ahead” at the end of your responses.