You can use a TeleBraille device or TTY with a large visual display to make relay calls.  This service is designed for people who are DeafBlind or Deaf with Low Vision.

The Relay Operator reads aloud your typed words to the other party, and then types the other party’s spoken words to you.

This service allows you to read the phone conversation in braille or in a large font size at a slower pace for easier reading. If desired, you may specify a different Words Per Minute transmission speeds to the Relay Operator.

This relay service is available in English and Spanish-to-Spanish. For Spanish-to-Spanish relay calls, please notify the Relay Operator that this is a TeleBraille Relay call, so that the correct transmission speed can be used.

The Relay Hawaii Customer Profile allows you to store your relay call preferences and helps speed up call processing.

How does Telebraille Relay work?

Just follow these simple steps!

Dial 711 (or 877-477-5990 for English or 877-447-7261 for Spanish) and the Relay Operator will answer with “Aloha Relay Hawaii OPR 8234” (for Relay Operator identification), “F” or “M” (for Relay Operator gender). 

Type in the area code and telephone number you wish to call and type “GA” (Go Ahead).  The Relay Operator will dial the number and connect you to the other party.

  • 1

    The other party listens and speaks.  They say “GA” (“Go Ahead”) to indicate that it is your turn to respond.

  • 2

    The Relay Operator conveys the other party’s voiced message by typing them to you.

  • 3

    You read the other party’s words on your TeleBraille device or TTY with large visual display, and then type your response, which the Relay Operator reads aloud. Type “GA” (“Go Ahead”) at end of each message.  The “GA” indicates that it is the other party’s turn to respond.

Video: How does a TeleBraille Relay call work?

Here’s how a TeleBraille user named Aaron communicates with a standard phone user named Julie.