RCC Tips and
Frequently Asked
Questions

RCC FAQs

What do I need to use RCC?

The minimum system requirements to use RCC service are:

• A high-speed Internet connection
• Microsoft Windows 10 or OS X
• Microsoft Edge, Chrome, Firefox, or Safari with cookies and JavaScript enabled
• For a conference call:  a teleconference bridge phone number and access code, if needed
• For a video meeting:  a video meeting URL, conference ID and password, if needed
• For a webinar:  a dial-in phone number, access code, if needed, and/or webinar URL

Can I have a private conversation with the captioner?

Commentary and discussion directly with the captioner unrelated to the event (conference call or webinar) should be avoided. The captioner is there to capture the dialogue and deliver it to you in real-time.

What is “Message Captioner”?

This is a feature to allow you to type to the captioner, who then reads aloud your comments or questions at the earliest break in the discussion. As the captioner speaks on your behalf, your text will appear on the real-time streaming display.

What is character limit in the “Message Captioner” box?

There is no limit to the amount of text that can be typed into the “Message Captioner” box. The comments in this box will be displayed to the captioner once you send them. Your comments will be read aloud by the captioner to the other attendees and added to the real-time streaming display.

What is the “Message Center”?

The “Message Center” shows the RCC user’s messages to the captioner and the captioner’s responses. It acts similarly to a chat window, except that the communication from the captioner is highly restricted. No one else can view this private dialogue. Only text that appears on the real-time streaming display becomes a part of the transcript. ​

How can I change the font in the RCC real-time streaming display?

The settings on the captioning screen allows you to change:

• Font style, size, color
• Background color
• New Text
• Display New text
• Delay (0-60 sec)

What is the Delay (0-60 sec) option?

The Delay feature controls how long it takes for new text to appear in the real-time streaming display. Higher intervals will display larger blocks of text at a slower rate, while lower intervals display smaller blocks of text at a faster rate.​​

What is the “Transcript” button?

A transcript provides the full text of the event, starting at the time the captioner joins the event until the time the captioner leaves.  The requestor of the captioning services must select the Participant Option to “allow participants to view and save” to email, save, or print a copy of the transcript*.  A participant’s late arrival during the session will not affect the availability of the full transcript when this option is selected.

*Note: A copy of the transcript is only available for 24 hours from the start of event.

Are the transcripts encrypted?

Yes, SSL encryption is used for all RCC events.

How do I request a transcript?

The host or requestor of the RCC services must select the Participant Option to “allow participants to view and save” to request a copy of the transcript.

Relay Conference Captioning includes an optional free service for you to receive a full unedited transcript of the call when requested at the time the RCC request is placed.

• Real-time transcript:
  Allows authorized participants to view a copy of the session transcript at any time during the discussion in a separate viewer window from the real-time event captioning. This is a snapshot of the dialogue up to that moment.
• ​Unedited transcript:
  Meeting attendees can view the text from the beginning of a call, meeting, or discussion and the full text is available for distribution and archive immediately at the event’s conclusion.
• Conference call confidentiality:
  Every call is treated with the highest degree of confidentiality possible. As a result of these stringent standards, it is our standard procedure to destroy the record of the call as the call concludes. It is impossible to recover the text of the call once the confidentiality rules are imposed. Therefore, the only way to ensure a copy of the call transcript is at the time a RCC request is submitted.

How can I get a copy of a transcript?

Due to increased security and privacy measures, the host of the scheduled meeting must select the Participant Option to allow participants to view and save transcripts.  Meeting participants will be able to download the transcript within 24 hours of the scheduled start time of the meeting by clicking:

• The unique captioning link for the scheduled meeting,
• “Continue” to join the meeting link, and
• Click the “Transcript” icon to save, email or print the transcript.

After 24 hours, the transcript will no longer be available for download from the captioning link. Transcripts are not stored – any transcript not downloaded by the user within the 24-hour period will be unretrievable.

How can I read RCC captions in a separate web browser window for a Zoom meeting?

On the RCC request form, in the “Event Details” section, the host or requestor follows these steps:

• Select “Video Meeting/Webinar” option,
• In the drop-down menu for “Video Meeting/Webinar” field, select “Other” platform, and
• Enter the Zoom meeting URL in the “Meeting Link” field.

This will allow participants to join the Zoom meeting and read captions via two separate windows.

How can I read RCC captions for a Zoom meeting inside the Zoom window?

Follow this set of instructions at www.tmobileaccess.com/embed-captions-zoom-meetings-instructions.

This will allow participants to view RCC captions within the Zoom window.

Can I adjust my browser window?

You can adjust the window to any size. Your settings will not affect anyone else’s display. We recommend that the screen resolution be 1024×768 pixels or higher and that you set the browser window to full screen to allow for larger font sizes.

What if I prefer to speak for myself during a conference call?

If you prefer to speak for yourself during the conference call, join the teleconference bridge using a phone.  You will see the captions on the RCC real-time streaming display and respond directly via the phone.

What if I prefer to speak for myself during a video meeting?

If you prefer to speak for yourself during the video meeting, turn on the microphone feature in the video meeting window. You will see the captions on the RCC real-time streaming display and respond directly via the microphone.

What if I prefer to speak for myself during a webinar?

If you prefer to speak for yourself during the webinar, turn on the microphone feature in the webinar window. You will see the captions on the RCC real-time streaming display and respond directly via the microphone.